Privacy Policy
We believe your privacy matters. This policy explains how sylarenqoth handles your personal information when you use our company formation services across Australia.
Last Updated: March 2025Running a business means trusting people with sensitive information. We get that. This privacy policy isn't full of legal jargon designed to confuse you—it's a straightforward explanation of what we collect, why we need it, and how we protect it.
sylarenqoth operates under Australian privacy law, specifically the Privacy Act 1988 and the Australian Privacy Principles (APPs). If you're forming a company in Australia, you're already dealing with regulatory requirements. We handle your data with the same level of care we'd expect for our own.
What Information We Collect
Company formation requires specific personal details. There's no way around it. ASIC needs accurate information, and so do we to complete the process properly.
- Full legal names, dates of birth, and residential addresses for directors and shareholders
- Contact details including email addresses and phone numbers
- Business information such as proposed company names, business activities, and share structures
- Financial details when processing payment for our services
- Identity verification documents like driver's licenses or passports
- Tax file numbers and ABN applications when requested
When you visit our website or use our online portal, we gather technical information that helps us improve the service and keep things secure.
- IP addresses and browser types
- Pages visited and time spent on our site
- Device information and operating systems
- Referring websites and search terms used to find us
How We Use Your Information
Every piece of information we collect serves a purpose. We don't gather data just to have it sitting in a database somewhere.
Company Registration
Processing your application with ASIC and other regulatory bodies requires accurate personal information. This is the core of what we do.
Communication
We need to update you about your application status, send important documents, and respond to your questions throughout the process.
Legal Compliance
Australian law requires us to verify identities, maintain records, and report certain activities. We don't make the rules, but we follow them.
Service Improvement
Understanding how people use our website helps us make the experience better. We analyze patterns, not individuals.
Important note: We never sell your personal information to third parties. Ever. That's not our business model, and it never will be.
Who We Share Information With
Company formation isn't something we do in isolation. Several parties need access to your information to complete the registration process.
ASIC receives all the information required for company registration. The ATO gets details for tax registrations. These aren't optional disclosures—they're legal requirements.
We work with trusted partners who help us deliver our services. Payment processors handle financial transactions. Cloud storage providers host our secure systems. Identity verification services check documents against official records. Each of these providers has signed agreements requiring them to protect your information.
Sometimes we consult with lawyers, accountants, or auditors about complex matters. When we do, they're bound by professional confidentiality obligations.
We share only what's necessary for the specific purpose. Your entire file doesn't go to everyone—just the relevant bits go to those who need them.
Data Storage and Security
Your information lives on secure servers located in Australia. We use industry-standard encryption for data transmission and storage. That means information traveling between your computer and our systems is scrambled in a way that makes it useless to anyone who might intercept it.
| Security Measure | What It Does |
|---|---|
| SSL/TLS Encryption | Protects data moving between your browser and our servers |
| Encrypted Storage | Keeps stored documents and data unreadable without proper authorization |
| Access Controls | Limits who can view your information based on role and necessity |
| Regular Audits | Reviews security practices and updates protection measures |
| Backup Systems | Maintains secure copies to prevent data loss |
But security isn't just about technology. Our staff receives regular training on privacy obligations. We have clear policies about who can access what information and why. Two-factor authentication protects our systems from unauthorized access.
No system is completely bulletproof. If we ever experience a data breach that affects your information, we'll notify you promptly and tell you exactly what happened and what we're doing about it. That's not just good practice—it's required by law.
Your Privacy Rights
Australian privacy law gives you specific rights over your personal information. These aren't just theoretical—you can actually exercise them.
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide it within 30 days, usually much faster. There's no charge for reasonable requests.
Correct Inaccurate Information
If something we have on file is wrong, let us know. We'll update it promptly. This matters because incorrect information can cause problems with ASIC or other agencies.
Request Deletion
You can ask us to delete your information, but there are limits. We're legally required to keep certain records for seven years. Active company registrations need their associated data. But if we don't have a legitimate reason to keep something, we'll remove it.
Withdraw Consent
For marketing communications, you can opt out anytime. Just click the unsubscribe link in any email or contact us directly. This doesn't affect essential service communications about your company formation.
File a Complaint
If you think we've mishandled your information, tell us first. We'll investigate and respond within a reasonable timeframe. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
How Long We Keep Your Data
We don't keep information longer than necessary, but "necessary" has different meanings depending on the type of data.
ASIC requires us to maintain company formation records for seven years after incorporation. This isn't negotiable. Tax-related documents have similar requirements under Australian tax law.
Marketing information gets deleted when you unsubscribe or after two years of inactivity. Website analytics data is anonymized after 26 months. Identity verification documents are typically removed within 90 days after your company is registered, though we keep records that verification occurred.
When we delete information, it's gone from our active systems and backups. We use secure deletion methods that make recovery impossible.
Cookies and Website Tracking
Our website uses cookies. These are small files stored on your device that help the site remember your preferences and understand how people use it.
Some cookies are necessary for basic functionality. They remember your login session, keep items in your cart, and maintain security. You can't disable these without breaking the site.
We use Google Analytics to understand website traffic patterns. This tells us which pages people visit, how long they stay, and where they came from. The data is aggregated and anonymized—we don't track individual users across the web.
Most browsers let you control cookies through their settings. You can block all cookies, accept only first-party cookies, or get asked each time. Just know that blocking all cookies will affect site functionality.
International Data Transfers
Your information stays in Australia unless there's a specific reason to transfer it elsewhere. Our primary servers are located in Sydney, and we use Australian service providers wherever possible.
Occasionally, we work with international service providers—particularly for payment processing or certain cloud services. When we do, we ensure they provide equivalent privacy protections through standard contractual clauses or certification programs recognized under Australian law.
We never transfer information to countries with weak privacy laws without proper safeguards in place.
Changes to This Policy
Privacy laws evolve. Our services change. This policy gets updated accordingly.
When we make significant changes, we'll notify you by email and update the "Last Updated" date at the top of this page. Minor clarifications or formatting changes won't trigger a notification, but you can always check back here to see the current version.
Continuing to use our services after we notify you of changes means you accept the updated policy. If you don't agree with the changes, you can stop using our services, though existing legal obligations will remain in force.
Questions About Privacy?
Privacy policies try to cover everything, but they can't answer every specific question. If something's unclear or you want to exercise any of your rights, get in touch.
We respond to privacy inquiries within five business days. Complex requests might take longer, but we'll keep you updated on progress.